Frequently Asked Questions

We have collected the most common questions about orders, shipping, returns, payment methods, product availability, and Bio Center services to help you quickly and easily.

Orders

Information about placing, confirming, and tracking orders.

Shipping & Delivery

Details about shipping time, fees, and delivery coverage.

Returns & Refunds

Answers about returns, exchanges, and refund requests.

Support

Ways to contact us and get help from our team.

Orders & Payment

How can I place an order on the website?

You can choose the products you want, add them to your cart, then complete your shipping and payment details at checkout.

Do my order details need to be accurate?

Yes, your name, mobile number, address, and email must be entered correctly to avoid shipping delays or delivery failure.

Do prices include VAT?

Displayed prices include Value Added Tax according to the approved rate in Saudi Arabia, unless stated otherwise.

Can I cancel my order after confirmation?

You may request cancellation before the order is shipped. If the order has already been shipped, it will be handled according to the Return & Refund Policy.

Shipping & Delivery

How long does delivery take within Saudi Arabia?

Delivery within Saudi Arabia usually takes from two to seven working days from the date the order is shipped, depending on the city and shipping company.

Do you ship to Gulf countries or internationally?

Yes, Gulf shipping and international shipping are available depending on the product type and destination. Customers should contact us in advance to arrange the order, cost, and expected delivery time.

Are shipping fees refundable?

Shipping fees paid to the shipping company are non-refundable once the order has been handed over for shipping.

What happens if I do not receive my order?

If the order is not received or is returned to the store, the customer may be responsible for additional shipping fees to resend the order.

Returns & Refunds

Can I return a product after purchase?

After completing the purchase, returns or exchanges are only available if there is an issue with the product, and the case will be reviewed by the store.

When will the refund be processed?

If the return is approved, the refund will be processed after the returned product is received and inspected.

Does the customer pay shipping fees for returns?

The customer is responsible for return shipping costs unless the store decides otherwise depending on the order case.

Are used products accepted for return?

Used products or products damaged due to misuse are not accepted. The product must be in suitable condition based on the store’s evaluation.

Products & Availability

Are all products original?

Yes, Bio Center is committed to providing original products from trusted brands and suppliers.

Can I check product availability before visiting the showroom?

Yes, you can contact us through WhatsApp to confirm product availability before visiting the showroom.

Do you provide products for different animals?

Yes, we provide products and supplies for cats, dogs, birds, fish, reptiles, and small animals.

Do you offer wholesale or distribution?

Yes, business customers and distributors can contact our sales team for wholesale and distribution inquiries.

Showroom & Activities

Can I visit the showroom?

Yes, you can visit Bio Center showroom in Dammam and enjoy the shopping experience while exploring a wide variety of animals and products.

Can we arrange a school visit or activity?

Yes, schools and educational institutions can contact us to arrange visits and activities based on available schedules and suitable details.

Are the activities suitable for children?

Yes, showroom activities are designed to be educational, enjoyable, and suitable for families and children while following safety guidelines.

Contact & Support

How can I contact you?

You can contact us through WhatsApp or email, and the Bio Center team will assist you as soon as possible.

What is your WhatsApp number?

You can contact us on WhatsApp at: 966564966316

What is your customer care email?

You can email us at: care@biocenter.com.sa

Didn’t Find Your Answer?

Contact us directly by email or WhatsApp, and the Bio Center team will assist you as soon as possible.

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