Shipping & Delivery Policy

At Bio Center, we aim to deliver your orders in the best possible way within the Kingdom of Saudi Arabia. Gulf shipping and international shipping are also available depending on the type of order and destination. Please read the following Shipping & Delivery Policy to understand the expected delivery time, shipping fees, and delivery arrangements.

1. Delivery Areas

Bio Center delivers products within the Kingdom of Saudi Arabia. Delivery availability may vary depending on the city, area, or shipping company coverage. Customers must provide a clear and accurate address when placing an order to avoid delays.

Gulf shipping and international shipping are also available for selected orders depending on the product type and destination. For shipping outside Saudi Arabia, customers must contact us in advance to arrange the order, confirm shipping availability, calculate the shipping cost, estimate the delivery time, and review any additional requirements for the destination country.

2. Gulf Shipping & International Shipping

Gulf shipping and international shipping are available depending on service availability and the type of products requested. Since shipping rules, customs procedures, and fees may vary from one country to another, Gulf and international orders must be arranged directly with our customer service team before shipping.

• Customers must contact us before placing the order or before completing payment if the order will be shipped outside Saudi Arabia.
• Shipping availability will be confirmed based on the product type and destination.
• Gulf or international shipping costs are calculated after reviewing the order weight, size, and destination.
• Delivery time outside Saudi Arabia may vary depending on the country, shipping company, customs procedures, or official requirements.
• The customer may be responsible for any customs duties, taxes, or additional fees applied in the destination country.
• Some products may not be eligible for international shipping due to shipping regulations, customs restrictions, or product nature.

3. Expected Delivery Time

Delivery within Saudi Arabia usually takes from two to seven working days from the date the order is shipped. Delivery time may vary depending on the city, area, order volume, shipping company conditions, or official holidays.

• Delivery time is calculated after the order has been shipped, not only from the time the order is placed.
• Delivery time may be affected during seasons, offers, and high-demand periods.
• Delivery to remote cities or areas may vary depending on the shipping company.
• Gulf and international shipping times are confirmed after contacting us and arranging the order details.
• The store is not responsible for delays caused by circumstances outside its control after the shipment has been handed over to the shipping company.

4. Shipping Fees

Shipping fees within Saudi Arabia, if applicable, are shown separately during checkout before confirming the order. Shipping fees may vary depending on the city, area, order weight, product type, or shipping company policy.

• The customer is responsible for the shipping fees displayed during checkout.
• Shipping fees may vary from one order to another depending on the products and customer location.
• Gulf or international shipping fees are confirmed after contacting us and reviewing the order details.
• Once the order has been shipped, shipping fees paid to the shipping company are non-refundable.
• If the order needs to be shipped again, the customer is responsible for the new shipping fees.

5. Order Preparation & Shipping

After the order and payment are confirmed, the Bio Center team prepares the order according to product availability. Once the order is prepared, it is handed over to the shipping company to complete delivery.

• Customer information must be accurate and complete to avoid delays.
• We may contact the customer if we need to confirm order details or the delivery address.
• If more than one order is placed using the same address and mobile number, the orders may be combined in one box.
• Products are checked and prepared before shipping according to the nature of the product.
• For Gulf or international shipping, the order will not be shipped until all details are confirmed with the customer.

6. Receiving the Order

The customer must make sure someone is available to receive the order at the provided address. If no one is available to receive the order, the shipping company may arrange another delivery appointment according to its policy.

• The customer is responsible for entering the correct address and contact number.
• Failure to respond to the shipping company or unavailability of the recipient may delay delivery.
• If delivery fails or the shipment is returned to the store, the customer may be charged additional shipping fees.
• If the customer wants the order to be shipped again after it is returned, the customer must pay the new shipping cost.
• For international shipping, the customer may need to follow up with the shipping company or customs authority in the destination country when required.

7. Delivery Days

Orders within Saudi Arabia are usually delivered from Saturday to Thursday, excluding Fridays and official holidays. Delivery times may vary depending on the shipping company and area.

• Deliveries may not be available on Fridays or official holidays.
• Delivery times may change according to the shipping company’s schedule.
• During seasons and busy periods, shipments may require additional time.
• Gulf and international shipping are subject to shipping company schedules and customs procedures.

8. Shipping or Delivery Delays

If there is any delay in shipping or delivery, the customer may contact customer service to follow up on the order status. The Bio Center team will assist as much as possible, and the customer may be directed to follow up with the shipping company when needed. The store is not responsible for delays caused by the shipping company, customs procedures, official holidays, or any circumstances outside the store’s control.

9. Important Notes

• Please make sure your mobile number and delivery address are correct before confirming the order.
• Shipping fees are non-refundable once the shipment has been handed over to the shipping company.
• Re-shipping an order after it has been returned requires payment of new shipping fees.
• Delivery time is estimated and may change depending on operational conditions and the shipping company.
• Multiple orders may be combined into one shipment if they have the same customer details and address.
• Gulf shipping and international shipping are available, but customers must contact us to arrange the order, cost, and details before confirming shipment.

Do you have a question about shipping or delivery?

You can contact us by email or WhatsApp to arrange shipping within Saudi Arabia, Gulf shipping, or international shipping. The Bio Center team will assist you as soon as possible.