Privacy Policy

At Bio Center, we are committed to protecting the privacy of our customers and explaining the type of information collected when using the website or completing registration and purchase processes. By using this website, you agree to the Privacy Policy stated below.

Introduction

The Bio Center team aims to provide a safe and clear experience for our customers. Customer satisfaction and trust are important parts of our relationship with you. This policy explains the type of information we collect when you use the website or interact with us, and confirms our commitment to keeping such data secure in order to reduce potential risks or future issues.

Your Agreement to the Privacy Policy

By reading this policy and using the Bio Center website, you authorize Bio Center and its team to collect, use, and process your personal data in a limited manner according to what is explained in this Privacy Policy. We also confirm that we do not sell your personal data to any third party, whether paid or unpaid.

What Type of Personal Information Do We Collect?

We may collect the personal information necessary to complete registration, purchasing, or service delivery. This may include, but is not limited to:

• Full name.
• Address and delivery information.
• Email address.
• Phone or mobile number.
• Order and purchase information.
• Any other data provided by the customer through forms or input fields on the website.

Financial Information

Financial information may include payment details required to complete a purchase, such as credit card information or bank account details when needed. This information is handled with high confidentiality and is used to complete payment processes, verify account validity, and reduce fraudulent activity.

When necessary, some information may be shared with specialized parties responsible for identity verification or payment processing, in order to confirm the validity of transactions and protect both the customer and the store from unauthorized activities.

Identity Verification

To ensure safety and protect customers and products, we may in some cases request proof of identity, such as a copy of an ID card, passport, driving license, or other approved official documents, when verification is required or when it is necessary to protect purchase transactions.

How Do We Obtain Personal Information?

We obtain personal and confidential information through data provided directly by the customer when using the website, registering, or completing a purchase.

• When creating a new account on the Bio Center website.
• When filling out registration, order, or contact forms.
• When entering shipping or billing information.
• When completing a purchase or payment process.
• When contacting customer service or requesting assistance.

Use of Personal Information

Customer information is used for specific purposes that help us operate the website and provide the service correctly and safely.

• Completing registration and account creation.
• Processing, preparing, and shipping orders.
• Communicating with the customer regarding orders or inquiries.
• Verifying the customer’s identity and eligibility to purchase.
• Analyzing data to reduce fraud or irregular activities.
• Improving user experience and website services.

Sharing Data with Trusted Parties

Some data may be shared with trusted and specialized parties when needed, such as payment processors, shipping companies, or parties responsible for fraud management and identity verification. This is done only to the extent necessary to complete the service or protect the customer and the store from fraud, financial risks, and unauthorized activities.

Customer Responsibility to Update Information

The customer is responsible for updating personal information if any key details change, such as name, address, or phone number. Bio Center is not responsible for any loss, delay, or failure in purchasing or delivery caused by incorrect information entered by the customer or failure to update customer data.

How We Protect Personal Data and Confidential Information

Bio Center and its team are committed to handling customer account information with a high level of security and protection, and to preventing unauthorized access, use, or disclosure, except in cases required by the service or relevant regulations.

However, no protection method can be guaranteed to be 100% effective in all cases. Customers should follow safe practices when using websites, avoid sharing account details with others, and change login information immediately if they suspect that it has been accessed or used by unauthorized persons.

Changes to the Privacy Policy

Bio Center reserves the right to amend or update this Privacy Policy from time to time when needed. Any changes become effective once published on the website, and your continued use of the website after the update means that you agree to the amended policy.

Do you have a question about the Privacy Policy?

You can contact us by email or WhatsApp, and the Bio Center team will assist you as soon as possible.